Health status (howRu)

The howRu health status measure is a short generic Patient-Reported Outcome Measure (PROM) to track and compare patients’ perceptions of how they feel and what they can do.

Work wellbeing (WWS)

The Work Wellbeing Score (WWS) measures staff satisfaction in four ways: overall satisfaction, worthwhileness, happiness and anxiety. The WWS is based on ONS personal wellbeing questions.

Person-specific outcome (PSO)­

The Person-Specific Outcome measure (PSO) is a short generic individualised outcome measure, where patients type in one or two issues that concern them most, which are then rated in terms of the amount of concern each is causing.

Assessed need

Staff or carer assessment of patients with dementia and frailty being cared for at home or in residential care homes.

Job confidence (JCS)

The Job Confidence Score (JCS) is a short measure of staff confidence to do their job, addressing knowledge, ability to manage the work, access to help and involvement in decisions.

Care provided

This measure captures staff perceptions of the care they provide to patients, in a way that is independent of specialty or type of treatment.

Service integration

Better care integration is essential to improve the efficiency and effectiveness of new models of care.

Patient confidence

Patient confidence is a member of staff’s view of his or her patients’ health confidence.

Staff relationships

Good relationships and communication between staff working in different services are critically important for patients seeking joined up care.

Shared decisions

This measure covers staff views on their patients involvement in clinical decisions, including the risks and benefits of each option.

Patient safety

Patient safety focuses on clinical aspects of safety including adverse events and cultural attitudes towards safety and learning from incidents.

Staff safety

Staff need to feel safe from being attacked by patients or bullied by managers within the organisation and outside.

Privacy

Privacy covers patients and staff perceptions of information governance including data protection, data sharing, subject access and satisfaction.

IT capability

IT capability, which is also called digital confidence, assesses how staff feel about using IT at work in terms of confidence, learning, getting help and solving problems.

Product confidence

Product confidence is a measure of user reaction to a product or service. It addresses four aspects: usage, confidence and understanding of benefits and issues for the product.

Behaviour change

Coming soon

User satisfaction

User satisfaction focuses on people’s perception of how much an innovation is useful and easy to use, availability of help and overall satisfaction.

Innovation readiness

People and organisations vary in how ready they are to adopt innovations. People may or may not be open to the need for change or be well-informed about what is possible. Organisations may or may not be receptive to new ideas or have the capability to make change work well.

Training (S)

The Training measure is based on Kirkpatrick’s four levels (Reaction, Learning, Behaviour and Results), which were first introduced in the 1950s.

This measure captures the amount of help needed by the person being cared for, including unpredictable needs and behaviour problems. (PROM, 28 words, Reading age 9 years)

Carer well-being measures how being a carer impacts their quality of life. (PROM, 31 words, Reading age 9 years)

Carer confidence measures people’s perception of their capability in the carer role. (PROM, 29 words, Reading age 8 years.

Shared decisions focus on the carer’s perception of being involved in decisions that affect them and the person they care for. (PROM, 28 words, Reading age 9 years)

Carer experience focuses on the support carers receive from the health and care services. (PREM, 19 words, Reading age 7 years)

Service integration measures how well services collaborate to help carers and the people they care for. (PREM, 30 words, Reading age 8 years)

IT capability, which is also called digital confidence, assesses how staff feel about using IT at work in terms of confidence, learning, getting help and solving problems.

User satisfaction focuses on staff perceptions of the value of an innovation, its ease of use, availability of help and overall satisfaction.

People and organisations vary in how ready they are to adopt innovations. People may or may not be open to the need for change or be well-informed about what is possible. Organisations may or may not be receptive to new ideas or have the capability to make change work well.

Innovation process is based on Normalisation Process Theory (NPT), which focuses on project management and engagement. (PREM, 35 words, 7 years)

The Digital Confidence Score (DCS) is a short generic measure of people’s self-efficacy in using digital devices including smartphones, tablets, laptops and PCs.  The purpose of the DCS is to help is to group people according to their level of digital self-efficacy and digital inclusion, so that people who need more help get it, and those that do not need help with digital devices can get on with it.

The IT Capability measure can be adapted to any class of digital innovations, such as remote consultations, EPRs, patient access etc.