Measures

Patient Measures

Understanding patient experience

Patient measures are wide and varied. Select the area you’d like to measure for further info.

How You Feel

Health Status (howRu)

Health Status (howRu)

Health status (howRu) is sometimes referred to as health-related quality of life. This was the first in the family. (PROM, 24 words, 8 years)

Personal Wellbeing (PWS)

Personal Wellbeing (PWS)

Personal Well-being Score (PWS) is based on the Office of National Statistics ONS4. Unlike ONS4 all items are worded positively, and it has a summary score. (PROM, 29 words, 8 years)

Person-Specific Measures

Patient-Specific Outcome (PSO)

The Patient-Specific Outcome measure (PSO) is a short generic individualised outcome measure, where patients type in one or two issues that concern them most, which are then rated in terms of the amount of concern each is causing. (PROM, 34 words, 7 years)

Sleep

Sleep

Sleep hygiene is an important determinant of health and well-being. (PROM, 29 words, 6 years)

Fatigue

Fatigue

Fatigue is a common presenting complaint in primary care and can have a large impact on quality of life. (PROM, 27 words, 9 years)

Impact of Care

Health Confidence (HCS)

Health Confidence (HCS)

Health Confidence Score (HCS covers people’s confidence about looking after their own health. (PROM, 38 words, 7 years)

Self-Care

Self-care

Self-Care includes self-management of diet, physical activity, weight and medication. (PROM, 28 words, Reading age 9 years)

Shared Decisions (SDM)

Shared Decisions (SDM)

Shared decisions (SDM) covers patients’ involvement in clinical decisions, including their understanding of the choices and the risks and benefits of each. (PROM, 28 words, Reading age 9 years)

Behaviour Change

Behaviour change

Behaviour change covers your capability, opportunity and motivation (conscious and unconscious) to change what you do, based on Michie’s COM-B model. (PROM, 29 words, Reading age 6 years)

Adherence to Treatment

Care Impact
Adherence to Treatment

Adherence includes remembering to take medications, have treatment and to follow instructions, given side effects or recovery, and satisfaction. (PROM, 32 words, 8 years)

Acceptance of Loss

Acceptance of Loss

Acceptance of loss covers how people cope with loss, learn to live with events, including recognition of capabilities and change, how to do things differently and to move on with life, along the lines of the grief cycle. (PROM, 32 words, 5 years)

How you live

Social Determinants of Health

Social Determinants of Health (SDoH)

Social determinants of health (SDH) impact health and care outcomes but are outside the clinical system. Education, autonomy, housing and poverty all play a big role. (PROM, 31 words, 7 years)

 

Social Contact

Social Contact

Social Contact is an important determinant of health and well-being. This measure focuses on peoples’ perception of loneliness and their social relationships in a positive way. (PROM, 31 words, 7 years)

Loneliness

Loneliness

(This measure is included as an alternative to Social Contact, based on guidance from the Office of National Statistics (ONS). (PROM, 17 words, 5 years)

Neighbour Relationships

Neighbour relationships

Social capital, community cohesion and relationships with your neighbours are impacted by how much people know, trust and help each other. (PROM, 19 words, 8 years)

Personal Safety

Personal safety

Personal safety includes physical safety (from injury) and emotional safety (from verbal abuse or discrimination), which may take place either inside your own home or when you go out. (PROM, 30 words, 10 years)

Digital Confidence (DCS)

Digital confidence

Digital confidence assesses people’s confidence in using digital apps and similar devices. (PROM, 36 words, 12 years)

User Readiness

Innovation readiness

People and organisations vary in how ready they are to adopt innovations. People may or may not be open to the need for change or be well-informed about what is possible. Organisations may or may not be receptive to new ideas or have the capability to make change work well.

Experience of Care

Patient Experience

Patient Experience (howRwe)

Patient experience (howRwe) covers peoples’ perception of the care and service provided by a specific service in terms of compassion, communication, access and organisation. (PREM, 18 words, 7 years)

Result Satisfaction

Result satisfaction

Result Satisfaction, or functional experience, covers the patient’s happiness, contentment, and satisfaction with a specific session, stay or consultation. (PREM, 42 words, Reading age 9 years).

Service Integration

Service Integration

Service integration captures how well services collaborate. (PREM, 35 words, 8 years)

Data Privacy

Data Privacy

Privacy covers patients’ perceptions of data protection, sharing and information governance. (PREM, 37 words, Reading age 9 years)

Product Confidence

Product confidence

Product confidence covers understanding of and confidence in using a specific innovation, application or product. (PREM, 25 words, 9 years)

User Satisfaction

User satisfaction

User satisfaction focuses on people’s perception of how much an innovation is useful and easy to use, availability of help and overall satisfaction. (PREM, 33 words, 5 years)

Training

Training

The Training measure is based on Kirkpatrick’s four levels (Reaction, Learning, Behaviour and Results), which were first introduced in the 1950s. (PREM, 34 words, 7 years)

Staff Measures

Understand your staff and people

Proven measures that offer insight across patients and workforce and allow you to to improve care.

How You Feel

Staff Health Status (howRu)

Staff Health Status (howRu)

The howRu health status measure is a short generic Patient-Reported Outcome Measure (PROM) to track and compare patients’ perceptions of how they feel and what they can do.

Work Wellbeing (WWS)

Work Wellbeing (WWS)

The Work Wellbeing Score (WWS) measures staff satisfaction in four ways: overall satisfaction, worthwhileness, happiness and anxiety. The WWS is based on ONS personal wellbeing questions.

Job Confidence (JCS)

Job Confidence (JCS)

The Job Confidence Score (JCS) is a short measure of staff confidence to do their job, addressing knowledge, ability to manage the work, access to help and involvement in decisions.

Staff Specific Outcome

Staff Specific Outcome

Staff Specific Outcome is a short generic individualised outcome measure, where patients type in one or two issues that concern them most, which are then rated in terms of the amount of concern each is causing.

Care We Provide

Patient Service

Patient Service

Service Integration

Service Integration

Better care integration is essential to improve the efficiency and effectiveness of new models of care.

Patient Confidence

Patient Confidence

Patient confidence is a member of staff’s view of his or her patients’ health confidence.

Assessed Need

Assessed Need

Staff or carer assessment of patients with dementia and frailty being cared for at home or in residential care homes.

Where I Work

Staff Relationships

Staff Relationships

Good relationships and communication between staff working in different services are critically important for patients seeking joined up care.

Shared Decisions

Shared Decisions Making

This measure covers staff views on their patients involvement in clinical decisions, including the risks and benefits of each option.

Patient Safety

Patient Safety

Patient safety focuses on clinical aspects of safety including adverse events and cultural attitudes towards safety and learning from incidents.

Staff Safety

Staff Safety

Staff need to feel safe from being attacked by patients or bullied by managers within the organisation and outside.

Privacy

Privacy

Privacy covers patients and staff perceptions of information governance including data protection, data sharing, subject access and satisfaction.

Improvement

Innovation Readiness

Digital Readiness

People and organisations vary in how ready they are to adopt innovations. People may or may not be open to the need for change or be well-informed about what is possible. Organisations may or may not be receptive to new ideas or have the capability to make change work well.

Innovation Process

Innovation Process

Innovation process is based on Normalisation Process Theory (NPT), which focuses on project management and engagement. (PREM, 35 words, 7 years)

User Satisfaction

User Satisfaction

User satisfaction focuses on people’s perception of how much an innovation is useful and easy to use, availability of help and overall satisfaction.

Behaviour Change

Behaviour Change

Coming soon

Training

Training

The Training measure is based on Kirkpatrick’s four levels (Reaction, Learning, Behaviour and Results), which were first introduced in the 1950s.

Digital Competence

IT capability

IT capability, which is also called digital confidence, assesses how staff feel about using IT at work in terms of confidence, learning, getting help and solving problems.

Product Confidence

Product Confidence

Product confidence is a measure of user reaction to a product or service. It addresses four aspects: usage, confidence and understanding of benefits and issues for the product.