R-Outcomes Family of Measures

What we do

R-Outcomes provides a family of quick, easy-to-use tools and services to track patient, staff and carer perceptions of their health, wellbeing, confidence, experience and innovation readiness. R-Outcomes’ surveys record what matters most to people – how happy they are and how they feel about their health, care and work.

R-Outcomes’ reports help managers improve service quality and ensure that commissioners, regulators and patients understand the benefits of services.

R-Outcomes’ validated research-based measures are:

  • Generic – apply to all people.
  • Short – quick and easy to use.
  • A family of measures – all work in the same way.

Health and care services collect a great deal of data, but not much that helps us see how well we do.  R-Outcomes tools measure how much we help patients and their families, not just who does what, when and where. Without this type of outcomes data, we are flying blind.

The R-Outcomes family of person-reported outcome measures (PROMs) and person-reported experience measures (PREMs) are short, easy to use and applicable to all types of patient. They measure the impact of innovations in terms of outcomes, experience and readiness to innovate. The measures are mixed and matched to meet different needs, and commissioned as KPIs for new care models. There are variants for patients, staff and carers.

Services Provided

R-Outcomes are used by all types of patients and staff, across different services and work programmes. We have particular expertise in evaluation and KPIs in the following areas:

  • Social prescribing and care navigation
  • Community Multi-disciplinary Teams (MDT)
  • Care homes
  • General practice
  • Diabetes self care
  • Facilitated discharges
  • Mental health
  • Rehabilitation
  • Health coaching
  • Innovation evaluation

Please contact us to explore how R-Outcomes can support your services.


The following table provides a summary of the R-Outcomes family of measures, which can be picked and mixed as required. All share the same look and feel.

Patients Staff Carers
Outcomes Health status
Health confidence
Acceptance of loss
Staff health status
Work well-being
Job confidence
User need
Health status
Carer well-being
Carer confidence
Patient need
Experience Patient experience
Service integration
Social determinants
Service provided
Service integration 
Service received
Service integration
Social determinants
Innovation Innovation readiness
User satisfaction
Digital confidence
Innovation readiness
User satisfaction
Digital confidence
Innovation process
Innovation readiness
User satisfaction
Digital confidence


“We have used R-Outcomes to evaluate, monitor and develop a number of innovative services. Having a validated tool that is simple to administer and to complete has been invaluable. The monthly reporting is informative and actionable. Specified improvements in R-Outcomes measures are now KPIs for several of our new models of care.”  Amanda Glenn, Locality Manager, West Hampshire CCG

“Wessex AHSN has used R-Outcomes extensively in mixed methods evaluations of new models of care. These tools provide important insights into the experience of service users and staff. When combined with other qualitative and objective data, we see corroboration between findings, e.g. self-management and reduced use of emergency services.” Phillipa Darnton, Evaluation Lead, Wessex AHSN

“From a limited pilot, we extended our use of R-Outcomes to a range of health and social care services, covering patients with dementia, carers, health and wellbeing advisers and third sector providers. Information fed back to commissioners and managers helps us to track what works, what has changed and where we could do things better.” Marianne Hiley, Better Care Fund Programme Manager, Windsor Ascot and Maidenhead CCG

“Living with diabetes since childhood, I want to get up in the morning, knowing that I can live a normal life. Clinical outcomes are essential, but the outcomes I experience daily (patient-reported outcomes) have more meaning for me.” Sandra Tweddell, Representative for patient and public views, West of England AHSN

Short introductory video

With thanks to West of England AHSN
With thanks to West of England AHSN (2015).