We help patients, clinicians and managers quantify what really matters to them. This includes being effective, safe, timely, efficient, equitable and patient-centred. We all expect the health and care services to help patients (and their families) live happier, healthier and longer lives as well as to provide an excellent quality of service.

We know that:
· The only way to find out how much services help them is to ask patients.
· Patients will only fill in questionnaires regularly if these are simple, short and relevant.
· Staff will only use the results to improve services if results are easy to understand and trust worthy.
· We cannot improve what we do not measure.