Measure What Matters

Proven PROMs and PREMs that offer insight across patients and workforce to help you improve care

Find out more

We provide quick, easy-to-use PROMs, PREMs, data collection and analytic services. These measure what matters to patients, carers and staff and help you improve care.

Increasingly, we all want to  deliver value-focused culture, so that everyone understands the needs of the people they treat and what we get for money spent.

R-Outcomes provides tools (PROMs, PREMs, software and support), which help you capture and report health status, wellbeing, health confidence, patient experience and innovation capabilities.

The PROMs and PREMs are suitable for all types of condition and share a common look and feel. This means that everything is consistent, quick and easy to use.

We present results using interactive dashboards in near real time.

These services are simpler with a broader scope than those offered by any competitors. Furthermore, they are research-based and validated.

What do you want to measure?


All elements of patient care, experience and wellbeing


Understand staff wellbeing and perception of work


Understanding confidence and wellbeing


Readiness and adoption of innovation.

How we work

All projects have a similar life-cycle:



Be clear about what you want to measure. Then we can help you design surveys and processes needed, including who does what, when and where.

Set up

Set up on our survey engine to maximise response rates


Real-time interactive results dashboards show you how you are doing


Interpret the results and make further improvements

Simple, straightforward surveys

These PROMs and PREMs are short, easy to use and applicable to all types of patient. This means that you can use them to measure the impact of innovations in terms of outcomes, experience and readiness to innovate. With many options, you can c hoose measures for different needs or KPIs. We have different variants for patient, staff or carer use.

See example survey

Real-time dashboards on all surveys

See your findings on the results Portal in near real time. This lets you display them as charts or tables to understand what is happening and take action to improve things.  With bespoke dashboards for every service, automatically updated, it is easy to see what really matters.

See example dashboard


These services are used across a wide range of services and work programmes. We have particular expertise in evaluation and KPIs in the following areas.

Social prescribing

Community MDTs

Care homes

General practice

Long-term conditions

Facilitated discharges

Mental health


Health coaching

Innovation evaluation

What our customers say

“The new reports are perfect! It has made looking for information so much easier. The new dashboard is really user friendly. It is simple but you can get all the information that you require from it, with a click and a glance.”

Emily BestICT Co-ordinator

“Living with diabetes since childhood, I want to get up in the morning, knowing that I can live a normal life. Clinical outcomes like HbA1c are essential, but patient-reported outcomes have more meaning for me.”

Sandra TweddellWest of England AHSN

“PROMs and PREMs show important insights into service users experience. When combined with other qualitative and objective data, we see corroboration between findings, e.g. better self-management and reduced emergency service use.”

Phillipa Darnton,Associate Director - Insight, Wessex AHSN