R-Outcomes’ family of short generic staff-reported measures cover job satisfaction (work well-being) and confidence and their view of the service provided, staff relationships, how well services work together and shared decision-making.
In many situations, staff are well placed to judge the quality of services provided, because they see patients all day. Staff measures are usually collected anonymously. All R-Outcomes measures require a license.
“R-Outcomes measures are now KPIs for several of our new models of care.”
Phil MartinezWest Hampshire CCG
The Work Wellbeing Score (WWS) measures staff satisfaction in four ways: overall satisfaction, worthwhileness, happiness and anxiety. The WWS is based on ONS personal wellbeing questions.
This measure captures staff perceptions of the care they provide to patients, in a way that is independent of specialty or type of treatment.
Good relationships and communication between staff working in different services are critically important for patients seeking joined up care.
The Job Confidence Score (JCS) is a short measure of staff confidence to do their job, addressing knowledge, ability to manage the work, access to help and involvement in decisions.
Better care integration is essential to improve the efficiency and effectiveness of new models of care.
This measure covers staff views on their patients involvement in clinical decisions, including the risks and benefits of each option.
