Why staff measures are worth taking

R-Outcomes’ family of short generic staff-reported measures cover job satisfaction (work well-being) and confidence and their view of the service provided, staff relationships, how well services work together and shared decision-making.

In many situations, staff are well placed to judge the quality of services provided, because they see patients all day. Staff measures are usually collected anonymously. All R-Outcomes measures require a license.

“R-Outcomes measures are now KPIs for several of our new models of care.”

Phil MartinezWest Hampshire CCG

What we can measure

Work Well-being

The Work Wellbeing Score (WWS) measures staff satisfaction in four ways: overall satisfaction, worthwhileness, happiness and anxiety. The WWS is based on ONS personal wellbeing questions.

Service Provided

This measure captures staff perceptions of the care they provide to patients, in a way that is independent of specialty or type of treatment.

Staff Relationships

Good relationships and communication between staff working in different services are critically important for patients seeking joined up care.

Job Confidence

The Job Confidence Score (JCS) is a short measure of staff confidence to do their job, addressing knowledge, ability to manage the work, access to help and involvement in decisions.

Service Integration

Better care integration is essential to improve the efficiency and effectiveness of new models of care.

Shared Decisions

This measure covers staff views on their patients involvement in clinical decisions, including the risks and benefits of each option.


Tracking changes in staff perceptions

“These tools provide important insights into the experience of service users and staff.”

Phillipa DarntonEvaluation Lead