Introduction

R-Outcomes is a family of simple, easy to use tools and services to capture and track patient, staff and carer perceptions of their health, wellbeing, confidence, experience and innovation readiness. They have been developed to record what matters most to people – how happy you are and how you feel about your health, your care and your job. They can help you improve your service and can ensure that commissioners, regulators and patients are aware of the quality of the service you provide.

These validated research-based tools are:

  • Generic –apply to all people
  • Short – quick and easy to use
  • A family of measures – all work in the same way

Health and care services collect an enormous amount of information, but little that helps us see how we do.  We all need to measure how much we help patients or their families, not simply who does what, when and where. Without this information, we are flying blind.

The R-Outcomes family of person-reported measures are short, easy to use and applicable to almost all types of patient. They measure the impact of changes as perceived by patients, carers and staff in terms of outcome, experience and readiness to innovate. They can be mixed and matched to meet different needs, and commissioned as KPIs for new care models. These person-reported outcome measures (PROMs) and person-reported experience measures (PREMs) are quick and easy to use as part of routine care, with variants for patients, carers and staff.

  • We have used R-Outcomes to evaluate, monitor and develop a number of innovative services. Having a validated tool that is simple to administer and to complete has been invaluable. The monthly reporting informative and actionable. Specified improvements in R-Outcomes measures are now KPIs for several of our new models of care.  Amanda Glenn, Locality Manager, West Hampshire CCG
  • Wessex AHSN has used R-Outcomes extensively in mixed methods evaluations of new models of care. These tools provide important insights into the experience of service users and staff. When combined with other qualitative and quantitative data, we see corroboration between findings, e.g. less help needed to self-manage and reduced use of emergency services. Phillipa Darnton, Evaluation Lead, Wessex AHSN
  • From a limited pilot, we have extended our use of R-Outcomes to a range of health and social care involving patients with dementia, carers, health and wellbeing advisers and third sector providers. Information fed back to commissioners and provider managers helps us to track what works, what has changed and where we could do things better. Marianne Hiley, Better Care Fund Programme Manager, Windsor Ascot and Maidenhead CCG
  • Living with diabetes since childhood, I want to get up in the morning, knowing that I can live a normal life. Clinical outcomes are essential, but the outcomes I experience daily (patient-reported outcomes) have more meaning for me. Sandra Tweddell, Representative for patient and public views, West of England AHSN


Short introductory video

poster
With thanks to West of England AHSN
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With thanks to West of England AHSN (2015).