What we do
R-Outcomes is a family of simple, easy to use tools and services that track patient, staff and carer perceptions of their health, wellbeing, confidence, experience and innovation readiness. These measures record what matters most to people – how happy they are and how they feel about their health, care and work. They can help managers improve service quality and ensure that commissioners, regulators and patients understand the benefits of services.
These validated research-based tools are:
- Generic – apply to all people.
- Short – quick and easy to use.
- A family of measures – all work in the same way.
Health and care services collect a great deal of data, but little that helps us see how well we are doing. We need to measure how much we help patients and their families, not just who does what, when and where. Without outcomes data, we are flying blind.
The R-Outcomes family of person-reported outcome measures (PROMs) and person-reported experience measures (PREMs) are short, easy to use and applicable to all types of patient. They measure the impact of innovations in terms of outcomes, experience and readiness to innovate. The measures are mixed and matched to meet different needs, and commissioned as KPIs for new care models. There are variants for patients, carers and staff.
“We have used R-Outcomes to evaluate, monitor and develop a number of innovative services. Having a validated tool that is simple to administer and to complete has been invaluable. The monthly reporting is informative and actionable. Specified improvements in R-Outcomes measures are now KPIs for several of our new models of care.” Amanda Glenn, Locality Manager, West Hampshire CCG
“Wessex AHSN has used R-Outcomes extensively in mixed methods evaluations of new models of care. These tools provide important insights into the experience of service users and staff. When combined with other qualitative and objective data, we see corroboration between findings, e.g. self-management and reduced use of emergency services.” Phillipa Darnton, Evaluation Lead, Wessex AHSN
“From a limited pilot, we extended our use of R-Outcomes to a range of health and social care services, covering patients with dementia, carers, health and wellbeing advisers and third sector providers. Information fed back to commissioners and managers helps us to track what works, what has changed and where we could do things better.” Marianne Hiley, Better Care Fund Programme Manager, Windsor Ascot and Maidenhead CCG
“Living with diabetes since childhood, I want to get up in the morning, knowing that I can live a normal life. Clinical outcomes are essential, but the outcomes I experience daily (patient-reported outcomes) have more meaning for me.” Sandra Tweddell, Representative for patient and public views, West of England AHSN