Researched and proven measures

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R-Outcomes provides a family of quick, easy-to-use tools and services to measure what matters to patients, carers and staff and allow you to improve care.

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What would you like to measure?


Explore all of our measures in one easy place.


All elements of patient care, experience and wellbeing


Understand staff wellbeing and perception of work


Understanding confidence and wellbeing


Readiness and adoption of innovation and technology.

R-Outcomes’ family of short generic patient-reported measures cover outcomes (PROMs) and experience (PREMs).  PROMs are about the subject of care; PREMs are about the service provided.

For each measure we show the type of measure (PROM or PREM), the length in words and reading age. Word-count includes the main prompt and question items but excludes the title and options. Reading age is calculated using the Flesch-Kincaid Grade, which is an option in Microsoft Word.

All measures share a common format, four response options and usually with four items. They are suitable for use on smart-phones, tablets, PCs and on paper. They are research-based and suitable for all types of patient, irrespective of their conditions or type of treatment. The results track changes, comparisons and trends. These validated measures are easily understood by people whose first language is not English.

Scoring is consistent. A high score is always better than a lower one. At the individual level, the options are scored 0, 1, 2 and 3 from worst to best. A summary score is calculated for the four items, giving scores from 0 to 12. At a group or cohort level, the mean score is calculated for items and summary scores using a scale from 0 (all scores at the floor) to 100 (all scored at the ceiling). As a simple rule of thumb, aggregate mean scores over 80 are high, 60 to 79 are moderate, 40 to 59 are low and 39 and below are very low.

Patient Measures

Patient-Reported Outcome and Experience Measures (PROMs & PREMs)

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Staff Measures

R-Outcomes’ family of short generic staff-reported measures cover job satisfaction (work well-being) and confidence and their view of the service provided, staff relationships, how well services work together and shared decision-making.

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Carer Measures

The well-being, confidence and experience of paid and unpaid carers is being recognised increasingly as an important issue.  These measures have been developed from patient-reported measures to reflect the needs of carers and those they care for.

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Innovation Measures

R-Outcomes’ family of short generic user-reported measures for evaluation of quality improvement  innovations address different aspects that impact their dissemination, diffusion, adoption and spread.

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