Patient experience (howRwe) covers peoples’ perception of the care and service provided by a specific service in terms of compassion, communication, access and organisation. (PREM, 18 words, 7 years)
Patient Measures
Patient Experience
What we can measure
- Patient experience
- Result satisfaction
- Service integration
- Privacy
- Product confidence
- User satisfaction
- Training
Patient experience
Result Satisfaction
Result Satisfaction, or functional experience, covers the patient’s happiness, contentment, and satisfaction with a specific session, stay or consultation. (PREM, 42 words, Reading age 9 years).
Service integration
Service integration captures how well services collaborate. (PREM, 35 words, 8 years)
Privacy
Privacy covers patients’ perceptions of data protection, sharing and information governance. (PREM, 37 words, 9 years)
Product confidence
Product confidence covers understanding of and confidence in using a specific innovation, application or product. (PREM, 25 words, 9 years)
User satisfaction
User satisfaction focuses on people’s perception of how much an innovation is useful and easy to use, availability of help and overall satisfaction. (PREM, 33 words, 5 years)
Training
The Training measure is based on Kirkpatrick’s four levels (Reaction, Learning, Behaviour and Results), which were first introduced in the 1950s. (PREM, 34 words, 7 years)
