Meet Our Team

We are a dedicated team, experienced in innovation and delivery.

Tim Benson


Tim Benson has a long track-record as an innovator in digital health. After several years evaluating healthcare computer systems within the NHS, he set up one of the first GP computer suppliers, which designed the first successful system used by GPs in their consulting rooms using the Read Codes and Problem-Oriented Medical Records (POMR). He then focused on the interoperability problem, led the European Standards Working Group responsible for healthcare messaging, such as the electronic delivery of laboratory results to GPs. He is lead author, with Grahame Grieve, of Principles of Health Interoperability: FHIR HL7 and SNOMED CT (4th Edition, Springer Nov 2020).

Tim Benson founded R-Outcomes Ltd in 2014, where he has led the design of measures, data collection procedures and the results portal.

Jess Done

Project Manager

Jessamy Done is an experienced project and programme manager who has worked extensively within both the NHS and private sector. Jess supports business development and client management.

Andrew Liles

Evaluation Lead

Andrew is an associate of R-Outcomes. He is a specialist health consultant working with health and care organisations and systems to develop and implement sustainable strategies. He leads the evaluation of a number of new models of care, including Vanguard systems. He became a fan of the R-Outcomes measures by using them.

He is Visiting Professor of Health Care Management at Royal Holloway University of London and chair of the Advisory Board for the School of Management.

Prior to this he spent 10 years as a Chief Executive of NHS acute hospital Trusts. The last 6 years were spent at Ashford and St Peter’s Hospitals where he led the organisation to Foundation Trust status. He joined the NHS as a management trainee after University.

Helen Seers

Project Manager

Dr Helen Seers is a project manager at R-Outcomes. She trained as an academic research psychologist (PhD at University of Bristol). She has extensive experience of innovative evaluation and research methods. Her work is mainly in the area of health and well-being with a focus on social prescribing and evaluation of health services with an overall goal of enabling continuous quality improvement. She has significant experience in PROMs development, report writing, publications, public speaking, teaching and training.