This describes the development and purposes of the howRwe patient experience measure. It includes a case study of a service improvement project at Oxford University Hospitals, showing statistically significant improvements in promptness and organisation aspects, after the change, with no change in clinical compassion or communication aspects.
Benson T, Potts HWW. A short generic patient experience questionnaire: howRwe development and validation. BMC Health Services Research 2014, 14:499.